LiveLogik is Claim Central Consolidated’s live video streaming and collaboration platform that is revolutionising the FNOL and triage process in property, geyser, motor and mobile handset claims.
LiveLogik allows your customers or field staff to stream live video, photos and reports to your desktop technician during quoting, inspections or service calls – either directly through their browser or by downloading the app. This allows the technician to gather critical and relevant information, which eliminates delays and reduces the number of on-site visits. It also improves the quality and timeliness of the triage process – reducing confusion, complexity and rework through innovative and easy to use communication to deliver outstanding results.
What is it?
The platform consists of three components, and also has an app-less option for direct in-browser streaming:
- LiveLogik Concierge App – mobile app for your policyholders/customers
- LiveLogik Enterprise App – mobile app for your field staff (for offline or online)
- LiveLogik Web Portal – for your support team/desktop technicians to review all captured videos, photos and reports which are securely stored.
How does it work?
- Live video streaming from customers (or field technicians) to your desktop technicians
- App-less live video streaming – removing the need for costly app downloads, logins or installs. Connect to your customer in seconds with a simple web link.
- Digital signing – digitally sign documents in a matter of seconds
- Mobile payments – collect payments from customers on any device instantly
- On-screen guidance – guide your customers with easy to follow on screen instructions to improve the quality of video captured. Fully automated, no phone calls required.
- Deliver custom text and video instructions – guide your customers with custom-designed text and video instructions pages.
- Write and exchange notes with customers and collaborators – customers can create and exchange notes with their inside contacts, with all notes saved to the job file for review.
- Measurement and visual analytics
- It works both online and offline
- All documentation, videos, pictures and audio are securely stored in one place
Built-in geo-locator to identify user’s location and reduce the risk of fraud
- PDF reporting function allows reports to be compiled in seconds.
LiveLogik provides a greatly enhanced policyholder experience thanks to a faster, more accurate live streaming process. And through live video streaming, you can quickly understand whether damage is claimable or not, greatly reducing unnecessary claims costs.
Other benefits include:
- 67% improvement in accuracy of allocation of resources and equipment
- 38% increase in technician capacity
- 25% reduction in report submission lifecycle
- 44% reduction in travel costs